These terms apply when you subscribe to an InfraBit software platform, or engage us for website design, digital marketing, IT support or training.
Last updated: 24 August 2026By subscribing to an InfraBit platform, submitting an order, or using this website, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so.
InfraBit products are sold as a subscription. A subscription gives you the right to use a platform for the period you have paid for. It is not a sale of software, and it does not transfer ownership of the software, the source code, or any intellectual property in it.
Each customer's platform runs on a subdomain that InfraBit hosts and maintains — for example yourfirm.infrabit.co. We handle the server, updates, security patches and backups. White-label branding means your logo, your colours and your company name appear throughout the platform, so your own users see your brand rather than ours.
We do not deploy platforms onto customer-owned domains or customer-owned hosting, and we do not supply source code. The single exception is Vision Backup Manager, which by its nature installs into the customer's own cPanel account in order to back that account up; it is sold on its own terms.
Website design is different: there we build a site on your own domain and hand it over to you.
Free trials are offered so you can evaluate a platform. Trial length and included features are shown on each product page. At the end of a trial, an unconverted account may be suspended and its data deleted after 30 days. We will tell you before that happens.
If an invoice is unpaid, we will contact you before taking any action. Continued non-payment may lead to suspension of new activity on the account. We will not delete your data without written notice and a reasonable opportunity to export it.
You can cancel at any time, effective at the end of the period you have already paid for. See our Refund & Cancellation Policy for what is and is not refundable.
The records you and your users put into a platform belong to you. You can export them at any time and you may connect your own Google Drive for your own backups. We access your data only to provide support, resolve a fault, or where you ask us to. Our Privacy Policy sets out the detail.
You are responsible for the lawfulness of the data you put into the platform, including obtaining any consent your own customers, students, parents or employees must give.
You agree not to use an InfraBit platform to:
Where a product sends SMS or email on your behalf, you are responsible for complying with the rules that apply to you — including, in India, TRAI/DLT registration and carrier sending limits.
We target 99%+ platform availability and provide technical support as described on the product page and at Get Support. Planned maintenance is notified in advance where practical. Availability targets exclude downtime caused by your own network, third-party services outside our control, or force majeure.
Website design, digital marketing, IT support and custom development are quoted separately. The quotation, once accepted, sets the scope, timeline and price. Work outside the agreed scope is quoted before it starts.
Training programmes are subject to the fee, duration and batch details published at /training/ at the time you enrol. Certificates are issued on completion of the programme and the associated project. InfraBit certificates are issued by InfraBit and are not a government or university accreditation.
InfraBit retains all rights in its software, designs and documentation. You retain all rights in your brand assets and your data. Nothing in these terms transfers ownership of the platform to you.
To the extent permitted by law, our total liability arising out of or relating to a subscription is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data, where we have met our obligations under these terms.
Either party may terminate for material breach that is not remedied within 30 days of written notice. On termination we will make your data available for export for 30 days, after which it may be deleted.
These terms are governed by the laws of India, and the courts at India shall have exclusive jurisdiction.
We may update these terms. Material changes will be notified to active customers by email at least 30 days before they take effect.
Email: info@infrabit.co
Phone: +91 94522 31902 (Mon–Sat, 10:00–19:00 IST)
Registered office: India
See also our Privacy Policy and Refund & Cancellation Policy.
