Refund & Cancellation Policy

1. Free trials

Trial length is shown on each product page. No card is required to start a trial, and a trial never converts to a paid plan on its own — you have to choose to subscribe.

2. Software subscriptions

Situation	What happens
You cancel during a free trial	Nothing is charged.
You cancel within 7 days of your first paid invoice	Full refund of that invoice, provided the account has not been used for bulk data import or bulk messaging.
You cancel later in a monthly cycle	Your platform stays live until the end of the paid month. No refund for the remaining days.
You cancel during a half-yearly or yearly term	Your platform stays live until the end of the paid term. No pro-rata refund, because the discounted rate was given for the commitment.
We fail to deliver — a fault we cannot fix	Pro-rata refund of the unused period.
You downgrade to a smaller plan	The new price applies from the next renewal. No refund of the difference mid-term.
You upgrade mid-term	You pay the difference, pro-rated to the end of your current term.

3. Setup, migration and customisation

One-off setup, data migration and custom development are quoted separately and are non-refundable once the work has started, because the time has been spent. If you cancel before work starts, you get a full refund.

4. Training programmes

• Cancel 7 or more days before your batch starts: full refund.
• Cancel less than 7 days before the batch starts: we will move you to the next batch at no cost, or refund 50%.
• Once the batch has started: no refund, because the seat and the mentor time were reserved for you.
• If we cancel or postpone a batch: full refund, or a free transfer to the next batch — your choice.

5. Website design and IT services

These are milestone-based. Any advance paid is adjusted against work already completed. Work delivered and approved is not refundable. If you stop a project mid-way, we invoice for the stage reached and refund the balance.

6. Digital marketing

Management fees are refundable pro-rata for any month not yet worked. Money already spent with Google, Meta or any other ad platform cannot be refunded by us — it has left our hands.

7. How to cancel or request a refund

• Email info@infrabit.co from the address on your account, or raise a ticket at Get Support.
• Tell us your account name and what you want cancelled.
• We acknowledge within 2 business days and confirm the outcome within 7 business days.
• Approved refunds are returned to the original payment method within 7–10 business days. Your bank may take a few days more.

8. Your data when you cancel

You can export your records at any time before cancellation takes effect. After cancellation we keep your data available for export for 30 days, then delete it. If you need longer, ask — we would rather you had your records than lost them.

9. Exceptions

We may decline a refund where an account has been used in breach of our Terms of Service — for example bulk messaging without consent, or an attempt to access another customer's installation.

See also our Terms of Service and Privacy Policy.